Our Returns Policy

100% Satisfaction Guarantee. It’s simple – we want you to love our products!
All Boots Photo products, up to a quantity of 5, are covered by our 100% Satisfaction Guarantee. This means if you are not 100% happy with your product for any reason, you can return it to us within 14 days of receipt for investigation and we will discuss the appropriate course of action to resolve this for you.

Where possible, we will try our best to cancel your order under our 100% Satisfaction Guarantee. Whilst we cannot stop an order being produced, we can stop dispatch of the order if it has not already moved into the production area. At this stage, we will be able to securely dispose of your order and you will not be charged.

If your order has arrived damaged or you believe there is a problem with the quality, you can return it to us free of charge, using the return address label enclosed on your delivery note.

What do we mean by faulty or defective goods?

Faulty or defective may refer to:

  • A mark, rip or dent
  • Pages in an incorrect order
  • Blank pages
  • Blurry images when you believe they should have a high resolution

In order to resolve this, we will need you to return the order to ensure the damage or quality issue can be checked.

Please contact Customer Care for details of our free, quick and easy returns process.


00 44 330 912 2113

Calls are charged at the standard national rate.




Online Photo Service, c/o Royal Mail, IBRS/CCRI Numéro 3016, 3109 VA, SCHIEDAM, THE NETHERLANDS

If you wish for us to process a refund on your order, you will receive it in your account within 14 days. If you would like us to provide a voucher so that you are able reorder your product, this will be sent to you on receipt of your return. A reprint will be processed as a priority; however, the lead time will vary depending on the product.