Where possible, we will try our best to cancel your order under our 100% Satisfaction Guarantee. Whilst we cannot stop an order being produced, we can stop dispatch of the order if it has not already moved into the production area. At this stage, we will be able to securely dispose of your order and you will not be charged.
If your order has arrived damaged or you believe there is a problem with the quality, you can return it to us free of charge, using the return address label enclosed on your delivery note.
What do we mean by faulty or defective goods?
Faulty or defective may refer to:
In order to resolve this, we will need you to return the order to ensure the damage or quality issue can be checked.
To return an order package, please secure it in the original packaging or a suitable alternative. Use the return address label enclosed on your delivery note, or print it here.
We kindly ask that you enclose a short note to advise what the problem is with your order, along with your order number, and we can investigate it for you. We do unfortunately require the order to be returned to ensure the damage or quality issue can be checked.
If you wish for us to process a refund on your order, you will receive it in your account within 14 days. If you would like us to provide a voucher so that you are able reorder your product, this will be sent to you on receipt of your return. A reprint will be processed as a priority; however, the lead time will vary depending on the product.